RETURNS & REFUNDS

Kerniadrsβ„’ wants every piece to arrive as expected and fit comfortably into your active wardrobe. If something is not right, the following guidelines explain how returns and refunds are handled.

30-Day Return Period

Eligible purchases may be returned within 30 days after delivery.

Returned apparel must be:

  • Unworn, unwashed, and unused

  • Free from stains, odors, damage, or alterations

  • Returned with original tags attached where applicable

  • Accompanied by valid order information or proof of purchase

Items showing signs of wear or use may not qualify for return.

Requesting a Return

Before sending anything back, contact:

service@kerniadrs.com

Please include your order number and the item you wish to return.

Once the request is reviewed, our support team will provide return instructions and, when applicable, a return shipping label.

Do not send merchandise back without receiving return instructions first. Unauthorized packages may not be accepted or processed.

Damaged, Defective or Incorrect Orders

Inspect your Kerniadrsβ„’ order after delivery.

If you receive the wrong item, an item arrives damaged, or you discover a product defect, contact us promptly with your order information and details of the issue.

After review, we will provide an appropriate resolution, which may include a replacement or refund.

Items We Cannot Accept

Returns may be declined for:

  • Apparel that has been worn, washed, altered, or damaged after delivery

  • Items missing required tags or original components

  • Personalized or customized merchandise

  • Gift cards

  • Products specifically identified as final sale

If you are uncertain about an item's eligibility, contact our support team before returning it.

Exchanges

To keep inventory and order records accurate, Kerniadrsβ„’ generally handles exchanges as two separate steps:

  1. Return the original eligible item.

  2. Place a new order for the preferred size, color, or style.

This allows replacement items to be secured without waiting for the original return to complete.

Refund Processing

Returned merchandise is reviewed after it reaches the designated return location.

If approved:

  • The refund is issued to the original payment method

  • Processing may take up to 10 business days

  • Banks and card issuers may require additional time before funds appear

If an approved refund has not appeared after 15 business days, contact service@kerniadrs.com.

Original processing times may vary depending on the payment provider.

European Union Orders

Where applicable, customers receiving orders within the European Union may have a statutory right to cancel qualifying purchases within 14 days, subject to applicable consumer law.

Returned merchandise should remain unused and in its original condition with proof of purchase.

Any statutory rights available under local law remain separate from this store policy.

Return Destination

A return destination will be provided after your return request has been authorized.

Please do not send returns directly to our business address unless our support team specifically instructs you to do so.