SHIPPING & DELIVERY

Kerniadrsβ„’ ships activewear orders through selected fulfillment locations based on product availability and destination. Our goal is to keep delivery clear and predictable from checkout through final arrival.

Order Preparation

Orders normally require 2–5 business days for verification, preparation, and packing before dispatch.

During major promotions, holidays, or unusually high order volumes, preparation may take up to 6 business days.

Shipping Charge

A flat $6.99 shipping fee applies to each order.

Typical Transit Times

Estimated delivery begins after the order has been dispatched.

United States
8–14 business days

Canada, United Kingdom & Australia
10–16 business days

Other International Destinations
14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Carrier volume, customs review, weather, and local delivery conditions may affect arrival times.

Tracking Updates

Once a shipment is released to the carrier, tracking information will be sent to the email used for the order.

Tracking may require 1–3 business days to display its first movement after the shipping confirmation is issued.

A temporary lack of tracking activity does not necessarily indicate that the parcel has stopped moving.

International Delivery

International shipments may be subject to customs duties, import taxes, or handling charges imposed by the destination country.

Where shipments are sent on a Delivered Duty Unpaid (DDU) basis:

  • Import charges are the customer's responsibility

  • Customs fees are not included in the Kerniadrsβ„’ product or shipping price

  • Customs processing may extend the delivery timeframe

Applicable fees and import requirements vary by destination.

Order Changes

If you need to correct a shipping detail or request cancellation, email us within 12 hours of placing your order.

service@kerniadrs.com

Once fulfillment processing has begun, changes or cancellations may no longer be possible.

Delivery Problems

Parcel Arrived Damaged

If the outer package or merchandise arrives damaged, contact us within 72 hours of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage

Eligible cases will be reviewed for replacement or another appropriate resolution.

Package Lost in Transit

If the shipping carrier officially confirms that a parcel has been lost during transit, Kerniadrsβ„’ will arrange a replacement at no additional product cost.

Shipping Support

Questions regarding dispatch, tracking, or delivery can be directed to:

Kerniadrsβ„’ / Outerknown Retail LLC

Email: service@kerniadrs.com
Phone: (949) 715-4530